Conflict is a natural part of any organisation. Competing priorities, differing perspectives, and high-stake's decisions stir emotions and often lead to tension. But the real issue isn’t the conflict itself—it’s how we relate to the tension it triggers.

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Working together, we will reframe conflict as a powerful force that can either fragment or strengthen your leadership, depending on how you engage with it. Through the lens of emotional intelligence, we’ll explore conflict not as something to fix, but as an opportunity for growth and connection.

 

You will learn to:

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• Identify the unconscious patterns that surface during conflict—both yours and others’

• Recognize what’s really going on beneath the surface of conflict

• Understand how unspoken emotions shape team dynamics, culture, and trust

 

Through experiential learning, real-world scenarios, and reflective dialogue, you will gain the emotional agility to:

• Lead with calm in the face of tension, without getting pulled into reaction or retreat

• Approach difficult conversations with clarity, confidence, and empathy

• Turn emotionally charged situations into opportunities for alignment and growth

 

Conflict is not a threat—it’s a moment of leadership. Handled well, it has the potential to strengthen both you and your team.

 

This work is for you if you seek a deeper understanding of yourself as a team leader, enabling you to make conscious, intentional choices rather than reactive ones. These choices will allow you to lead with confidence, authenticity, and purpose.